Refund policy

RETURN & REFUND POLICY

Returns
Due to the nature of our research products and to maintain product integrity, we do not accept returns or exchanges once an order has been delivered.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery. Please provide your order number along with clear photos of the product and packaging so we can review the issue.

Refunds & Replacements
If your claim is approved, we may offer a replacement or refund, depending on the circumstances. Approved refunds will be processed using an available refund method.

Order Cancellations
Orders may only be cancelled before they have been dispatched. Once an order has been shipped, cancellation may no longer be possible.

Research Use Only
Our products are sold strictly for research purposes and are not intended for human consumption or use. We do not accept returns or provide refunds due to misuse, improper handling, or failure to follow the stated storage requirements.

Contact Us
For any return, refund, damaged-order, or replacement queries, please contact PeptiCare through our Contact page or WhatsApp support.

Last updated: August 2026